Start receiving international calls from 140+ countries and expand the capabilities of your Zoho desk. Create new site or link jobs/quotes to default sites and more. Auto lookup and connect tickets to parent customers. Transfer Zoho Desk tickets to simPRO job or quote. Utilize SMS communication as a channel to monitor activities associated with their business processes and maintain a more personal point of contact with their clients. Automatically store the SMS replies received from the customers with their existing records in Zoho Desk tickets and more.Įnable support agents to send SMS messages to their clients, directly from within the Zoho Desk. Send SMS messages from your Zoho Desk tickets to the client's mobile number directly to drive customer acquisition and retention. Find related tickets that match the field value of a specific custom field, or all added custom fields and more. View key information of the related tickets, such as ticket ID, ticket owner, status, and date/time created. With this integration, patient data can be accessed anytime from tickets in Zoho Desk, and the data can be managed from within the Zoho Desk. The ChARM EHR for Zoho Desk extension is designed to synchronize patient information between ChARM EHR and Zoho Desk. The Burst SMS extension for Zoho Desk allows users to send SMS messages from Zoho Desk ticket directly to a customer's mobile number, driving customer acquisition and retention with a new communication channel. Attach documents and specific instructions required for the process and save time processing and coordinating between customers and technicians.īurst SMS Extension (Only available for US) Export the amortization schedule as a CSV file so you can email it to your customers.ĮFax Corporate Extension (Only available for US)ĭirectly send faxes to the customers from Zoho Desk tickets. Get the amortization schedules in a table format. Mortgage Calculator (Only available for US)įind the monthly payment and amortization schedule of a mortgage from within your Zoho Desk, in the contacts and tickets modules. Set the template as default in the chosen departments and more. Choose to insert the agent's signature and the default happiness rating link into the template. Connect your favourite business apps with Zoho Desk in a snap without writing a single-line of code.Ĭreate email templates in multiple departments at once. In addition to the 200+ existing extensions for Zoho Desk, we released 37 new extensions in the first half of 2022. Deliver stellar customer service and win customer loyalty with Zoho Desk.
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